We promise to provide you with timely and accurate delivery of products. Your online order will typically be processed and dispatched within 12-24 hours of being received.

Delivery within New Zealand is next day courier delivery.

Delivery outside New Zealand is usually 5-10 working days.

Please note that when ordering from Legacy, you are considered the importer of record and, as such, may be subject to import duties and taxes which are levied once your order reaches your country. Customs policies and charges vary widely from country to country and we suggest you contact your local customs office for further information.

Terms and Conditions:

Shipping Charge depends on where it is sent in the world.

Remarks:

We do not accept the delivered address in PO Box. If the items are returned because of the unknown address, customers should pay the delivery charges.

International Customs and imports:

Our charges do not include customs, VAT or any import taxes. Our experience is that most of our international orders are not charged any customs. However, since imports and customs are the responsibility of the buyer, please make sure that items you order will not be held on entering your country, and that customs regulations are acceptable to you. We do our best to minimize customs and delays.

If you have any problem with the shipping method or shipping charge, you are welcome to email to info@ludbrook.com.

Money Back Guarantee

Our refund policy is that we will refund the purchase price, less our postage costs, of any of our undamaged products within 30 days of purchase, but return post will be the customers responsibility.

Answer not covered in the online help? Contact us.